She specialises in user-led, evidence-based and impact-focused policy development, across a range of markets, with a particular interest in vulnerable and excluded consumers. She has delivered a wide range of projects aiming to support organisations in putting consumers at the heart of their processes and business planning. 

Claire holds a number of non-executive roles including the Competition and Markets Authority Panel, the FCA/PRS Competition Decisions Committee, the Finance and Leasing Association Lending Code Board, the Pay.UK End User Advisory Council, the Consumer Code for Homebuilders Management Board, SSE’s Strategic Stakeholder Panel.

She was previously Senior Research Fellow at the Personal Finance Research Centre, Head of Research and Policy at the Welsh Consumer Council and Deputy Director of Policy at the National Consumer Council.